Institute of Sales & Marketing

1. Introduction to Emotional Intelligence

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“I?ve attended many courses throughout my career but this is the first time I have really learnt something that will make a difference to my business.”

- Steven Brown, CEO i-Segway

What is Emotional Intelligence?

Emotional intelligence is the capacity to effectively recognize and manage emotion in ourselves and others. Research has shown that 90% of leadership effectiveness is directly attributable to a person's emotional intelligence.

“We are being judged by a new yardstick: not how smart we are or our expertise, but by our ability to handle ourselves and others.” Goleman.

A recent study tracking over 160 high performing individuals revealed that EI is 200% more effective in contributing to performance excellence than intellect and expertise alone.

In order to grow their leadership capabilities, many companies pursue the benefits of training in Emotional Intelligence for their senior leadership and management teams. The purpose of a leadership program like this is simple: to move this group of people to the next level of performance.

This 3 day intensive course covers the methods and practices required to harness your natural EI quotient.

On successful completion of the course delegates will:

• Inspire employees to a higher level of performance.
• Understand the set of capabilities that distinguish outstanding people.
• Improve your entrepreneurial thinking & be adaptive to change
• Become a more effective leader and better coach to your employees.
• Encourage honest, candid feedback from your direct reports and peers.
• Be confident in your ability to build new relationships.