Effective Communication Skills

Course Details


Start: Wed 09 August 2023

End: Thu 10 August 2023


Time Oak Hotel
Abdulla Omran Tayram St
Al Thanyah 1
Tecom - Dubai
United Arab Emirates

Course Investment

AED 0.00 (inc VAT)

Effective Communication Skills Wed 09 August 2023 - Thu 10 August 2023

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  • Effective Communication Skills

    The two-day Effective Communication Skills Training course is designed to help individuals improve their communication skills and achieve their professional goals. The course covers a range of topics that are essential to effective communication, including influencing skills, the process of communication, dealing with difficult people, and using effective questioning techniques. Participants will learn how to demonstrate their understanding of the process of communication, review the strengths and weaknesses of different styles, and use non-verbal elements of communication more effectively.

    The course is structured in a way that allows individuals to learn in a supportive and engaging environment. The experienced trainers will provide practical guidance and hands-on exercises to help participants build their confidence and develop their communication skills. By the end of the course, individuals will be able to identify, develop and enhance their assertiveness skills, and use their voice more effectively. The course is suitable for individuals who are looking to improve their communication skills and advance their careers in a wide range of industries. Whether you are a manager, supervisor, team leader or aspiring to be, this course is designed to help you achieve your professional goals.

    Key Learning Points:

    • Improve influencing skills
    • Demonstrate their understanding of the process of communication
    • Review the strengths and weaknesses of different styles
    • Deal with difficult people
    • Use effective questioning techniques
    • Demonstrate active listening skills
    • Recognise and use non-verbal elements of communication
    • Use their voice more effectively
    • Identify, develop and enhance assertiveness skills

    Course Content


    Understanding Communication
    • Introduction to Communication
    • The Communication Process
    • Different Communication Styles
    • Strengths and Weaknesses of Different Styles

    Active Listening and Questioning
    • Active Listening Skills
    • Effective Questioning Techniques
    • Dealing with Difficult People

    Verbal and Non-Verbal Communication
    • Verbal Communication Techniques
    • Non-Verbal Elements of Communication
    • Using Voice Effectively
    • Identifying and Enhancing Assertiveness Skills

    Influencing Skills
    • Understanding the Influencing Process
    • Improving Influencing Skills
    • Dealing with Difficult Situations

    Communication and Team Performance
    • Communication and Team Dynamics
    • Encouraging Team Communication
    • Improving Team Performance through Effective Communication
    • Encouraging Creativity and Innovation in Teams

    Training Method

    The ISM Course Director will take each participant through a step-by-step process. This will be done through a highly charged, enjoyable three day course involving lectures, classroom exercises, role-plays, discussions and extensive accompanying course-notes (delegates are also expected to take their own personal extensive notes for future referral).

    Meet the Course Instructor

    ISM Training - Course Instructor

    Steve has been active in all aspects of sales, negotiation and account management for over 25 years and is the Managing Director of a highly respected UK employee motivation consultancy. His highly energetic and clear communication style helps to make what can be very complex issues, simple and understandable with actionable ideas and recommendations.

    He has worked with multi-nationals, local companies and several government bodies. With the research tools he has developed, he brings a wealth of data and case studies to support his consulting and training interventions.

    Steve has developed and delivered a series of training programs across the Gulf region ranging from sales, key account management, negotiation, interpersonal and communication skills to personal skills such as time management and public speaking.

    Steve’s dynamic style ensures that all course participants leave with some new found knowledge or ability.

    Book your place

    Effective Communication Skills

    Wed 09 August 2023 - Thu 10 August 2023

    Location: Time Oak Hotel

    AED 0.00 (inc VAT) per delegate

    To book your place please complete the short form below

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