Professional PA & Admin Skills

Behind every great manager you have a strong hard-working PA! This course has been designed with years on site research and development to provide the highest quality of training for anyone looking to advance their skills and build on their strengths.

For managers to make optimum use of their time and deliver top results themselves, an assistant who is competent and efficient is a must.

To help the PAs and administrative personnel to develop to the best of their potential ISM are offering the "Professional PA and Admin Skills Training" to the UAE market.

Key Learning Points:

• Developing new organization techniques
• Becoming the perfect planner
• Effective time management
• Manager and Me
• Improved approach to complex decisions
• Improving Communication Skills

Course Content

Overview

• Building the role
• Telephone skills and call screening
• Improving Communication Skills
• Organizational skills
• People management
• Managing expectation
• Assertiveness vs Aggressiveness
• Using planning tools
• Dealing with Difficult Personalities

Training Method

By all means, bring your pencil case, and yes, there will be handouts, but there will be a lot more discourse, debate, improvisation, role play, technology, practice and group dynamics. The training will be conducted in a friendly, fun atmosphere, which not only allows for different learning styles, but respects each delegate as an individual and ensures each one is challenged and derives maximum benefit from the course. Our aim is that you will be highly stimulated and encouraged to rethink.

Meet the Course Instructor

Steve has been active in all aspects of sales, negotiation and account management for over 25 years and is the Managing Director of a highly respected UK employee motivation consultancy. His highly energetic and clear communication style helps to make what can be very complex issues, simple and understandable with actionable ideas and recommendations.

He has worked with multi-nationals, local companies and several government bodies. With the research tools he has developed, he brings a wealth of data and case studies to support his consulting and training interventions.

Steve has developed and delivered a series of training programs across the Gulf region ranging from sales, key account management, negotiation, interpersonal and communication skills to personal skills such as time management and public speaking.

Steve’s dynamic style ensures that all course participants leave with some new found knowledge or ability.